So many ways and possibilities to criticise and compliment on travel websites and social media. Inbetween a lot of grey zone. Established restaurant and hotelguides are still one of the most reliable sources to give hints and tips to the travellers based on professional travel research by independant travel inspectors. Would you help us to make our hotel Hirschgasse more known to the rest of who deserve to know about us?
We take comments and critics regarding our hotel, staff, food and wine - everything - very serious, because we grow on feed-back from our customers in order to become better.
We love talking to our customers and act very swiftly upon their wishes, because we want them to leave happy - so whilst you are here with us - please share!
Especially for a family business like us, every recommendation helps us to ensure ongoing trade and future. Thus, we can continue to employ staff and provide opportunities for young appretices. Hence, we keep a whole network of firms, suppliers and dealers rolling, rolling, rolling...
"Nobody is perfect": Should we have been unable to notice, that you are unhappy with something, then please give us a hint and a chance to rectify it. Write directly a mail to the Managing Owner Ernest Kraft.
Thank you very much for your support! Heartily Yours - Ernest Kraft
The Michelin Führer: Serious untouchable und independant ranking for hotels and restaurants. A reference in its own right and inventor of the Michelin restaurant stars.
(Fodors Choice status) "A stunning castle view marks this historic inn (1472), located across the river opposite Karlstor (15-minute walk to Old Town"... If you have enjoyed the Hirschgasse Heidelberg - write to Fodor's and tell them
"This historic country-home-style hotel, nestled on the hillside of a historic lane adjoining Philosopher's Way, is tops in Heidelberg for its tranquil and romantic setting. It dates from 1472 and has lodged such impressive figures as"... Read more
. We are not yet in this amazing publication
, nor is even Heidelberg represented. I think it would be time to alter that.